Purchases and Returns

We hope you enjoy shopping with Madell Technology. Here are our purchasing and returns policies to help make sure we meet your expectations.

How to purchase from us:

  • Most items can be purchased directly from our website with a credit card if you live in the United States.
  • You can email or call in if the purchase needs to be made with a PO, COD, or shipped on your account.
  • Setting up a net customer account requires at least 3 credit/trade references. It also takes time, from a few days and up. A D&B's number with good rating will help.
  • For international customers, please email or call us directly, or contact our distributors. We accept only bank wire transfer or Paypal for international purchases.
  • All of our products carry a standard one year warranty, labor and parts.

Return and refund terms:

  • Products can be returned within one month with 15% restocking fee. Special customer ordered items can not be returned.
  • If your product is defective, we offer replacement within 1 month of the purchase date, and we will cover one way shipping.
  • Software and technical support contract is non-refundable.